The program on management of conflict and dispute resolution is designed to increase the participant's understanding of cooperative and collaborative processes and ways they are strengthened.

The participants learn to address typically troublesome situations and profiles of difficult people.

Each participant is led through a process of understanding their own personal disruptive triggers and plan for experimenting with alternative behaviors.

The universe of human behaviors narrows the range of possible responses to conflictual behavior. Effective framing of facilitative responses provides some degree of predictability in the positive direction of the dispute.

The focus is on employing strategically constructive ways to approach difficult people and uncomfortable situations.

Typologies of classically difficult people (hostile-aggressive, silent unresponsive, know it all etc.) are used to hone skills in dealing with patterns of conflict.

A model for analysis of conflict is presented as a game plan to practice the utility of alternative behaviors.