The HalenGroup has been at the forefront of critical incident debriefing and training of organizational personnel to prepare and deal with traumatic incidents. This includes the establishment of psychological services or employee assistance programs as well as direct intervention to a variety of public and private sector clients. These include consulting relationships with federal and local law enforcement, fire departments, international airlines, law firms, and hospitals.

The scope and purpose of this training is defined by organizational need. The basic curriculum covers the reasons that normalization and tools for recovery are vital to both human and organizational concerns. The nature of trauma is described in terms of the symptoms associated with the "normal response to the abnormal situation". These include physical, cognitive, emotional and behavioral signs. Victimization, organizational impact, and the healing process is addressed as indicated.